Haworth care home in special measures.

A West Yorkshire care home has been placed in special measures and told that it must make improvements to protect the safety and welfare of its residents.

The instruction has been given to Bronte Park Residential Home, Haworth, near Bradford, by healthcare watchdog, The Care Quality Commission (CQC).

The CQC inspected Bronte Park Residential Home in April and May 2017. Inspectors say the home was inadequate for safety, responsiveness, being well led and effectiveness and required improvement for being caring. The home’s overall service was rated ‘Inadequate.’

When CQC last inspected the home in February 2016 it identified one breach of regulation in relation to staff training and the overall quality rating for the service was ‘requires improvement.’  The latest inspection found the service had declined significantly.

Inspectors found practices that showed a lack of respect for residents who were not receiving ‘person centred care’ which met their needs or preferences. There was also a lack of activities to occupy residents.

CQC deputy chief inspector of adult social care in the North, Debbie Westhead, said: “To discover that the service had deteriorated quite significantly since our last inspection is very disappointing. I expect providers to use our inspection reports to help address their problems and rectify them as a matter of urgency.

“We found that records relating to peoples’ care were not readily available or up to date and information was difficult to find. I was also concerned to hear that staff told us they started to get residents up at 5.00am and there was not enough night staff on duty to meet the needs of people in a timely way.

“This meant the service was unable to effectively deliver a personalised service and inspectors witnessed some very poor care. For example, at breakfast one person was brought a cooked meal, but fell asleep and staff did not notice. When they awoke, their breakfast had gone cold. This is not acceptable.

“People are entitled to services which provide safe, effective, compassionate and high-quality care. Consequently this service has been rated ‘Inadequate’ and placed in special measures. We are working with local commissioners, including Bradford Council, to ensure the safety of people using this service.

“We will continue to monitor this service. If the improvements are inadequate, we will use our enforcement powers."