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Inadequate care firm put clients at risk.


An inadequate care firm, which looks after people in their own homes, put clients at risk of avoidable harm and failed to obtain required recruitment information for some staff, inspectors found.

A report said My Homecare Reading did not run "effective and robust recruitment and selection procedures" to ensure they employed suitable staff.

A relative of a person who uses the service told health regulator, the Care Quality Commission (CQC), they had "absolutely no confidence" in it.

They said: "My Homecare Reading has failed in many respects of the care that my relative needed... the whole situation is extremely poor from start to finish."

CQC inspectors found none of the seven recruitment files they reviewed contained the necessary recruitment information.

Missing information included previous work history and reasons for leaving previous jobs.

In one case, an allegation of verbal abuse against a member of staff had not been raised with relevant authorities to investigate it properly.

The CQC said failing to report incidents "placed people at risk of ongoing harm or abuse.”

Despite the concerns, one service user said they felt "absolutely safe" in the company's care.

The CQC's report found the company had been "open and transparent" about issues they were having at the time of the inspection.

Staff at the firm told inspectors they felt supported by management but had not had any team meetings, which CQC said "would have been useful to have" to discuss various matters about the service.

Following the inspection, the CQC rated the care agency inadequate.