Advising with empathy and experience

Trapped man died waiting for ambulance.

A grandfather who became trapped between a table and chair died as he waited nearly 90 minutes for an ambulance.

Michael Green, 74, made two 999 calls after his neck became wedged against the furniture at his home in Leicester but, in spite of his distressed state, relatives said he was dead by the time an ambulance arrived.

Ambulance service managers said the calls were correctly handled but the family of Mr Green, who suffered from chronic obstructive pulmonary disease and pancreatitis, say they intend to go to the ombudsman.

In recordings released to his family by East Midlands Ambulance Service (EMAS), Mr Green can be heard groaning with pain in the first call.

When told an ambulance may take four hours, Mr Green, who tells the call handler he has already been stuck for about five hours, responds: "Oh dear, the trouble is me neck's going dead with being stuck on the chair, I think I need somebody quick."

During a second call, 40 minutes later, he tells a different operator: "I feel like I'm going numb. I've changed now... I'm not right... I'm passing out."

An ambulance arrived nearly an hour-and-a-half after the first call. They found Mr Green unconscious and resuscitation attempts were unsuccessful.

His call had been classified as category three - urgent but not an emergency or life threatening.

His daughter, Julie Green, said: "It's very distressing to hear those calls. He was a strong character, I didn't expect him to die and I want answers. He was clearly stressed, he was trapped and I've lost my dad."

A spokesman for EMAS said they were saddened by Mr Green's death but, with the information they had at the time, the call was categorised correctly.