Clinical Negligence & Catastrophic Injury Solicitors
York care home failed to meet standards for eighth time.
The health and care regulator has said that a York care home for the elderly "requires improvement" after it fell below the required standards for the eighth time in succession.
Care Quality Commission (CQC) inspectors visited The Lodge, Heslington, twice in May 2022 and raised several concerns in their report, including that the home had no registered manager, a CQC requirement.
However, the report noted that staff were kind and attentive and that there was mostly positive feedback from service users and families.
After the previous inspection, in August 2021, when the home received a "requires improvement" rating, care provider, Colourscape Investments Limited, was required to complete a plan to show what it intended to do to improve but the CQC inspectors said that no such plan was ever received.
In the latest inspection, inspectors also found that residents were placed at risk of harm; some areas were not clean; medicines were not always administered safely or as prescribed and the provider lacked understanding of its responsibilities
Inspectors said there were "widespread and significant" shortfalls in leadership, which affected care quality.
The report said several abuse allegations had not been reported to the CQC but most feedback from people and their relatives about the care provided was positive and staff felt supported in their roles.
The report said: "People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests."
The Lodge provides support for up to 30 people aged 65 and over, including residents with dementia.
Inspectors said they had sought assurances from Colourscape, made a referral to City of York Council's safeguarding team and passed on fire safety concerns to North Yorkshire Fire and Rescue Service.
Neither The Lodge nor Colourscape responded to requests for comment from the BBC or the Local Democracy Reporting Service.